Minimizing Shipping Costs (for overseas customers)
You can always check shipping costs by adding items to your Cart and then visiting the Checkout page and entering your address – shipping options are automatically calculated based on the weight of the items in your cart.
For customers outside the USA and Canada, be aware that 2 kg is the threshold above which the cheaper Small Packet Air service is not available. Most DIY Packraft Kits are designed to be under this weight limit, but if you add more/heavier items to your order, Small Packet Air may not be available and you will be limited to more expensive shipping options. Purchasing packraft plans and uncut fabric will exceed the 2 kg threshold.
In some circumstances, you may be able to save money by placing two separate orders, each under 2 kg. Alternatively, you can order multiple kits with a group of friends to reduce costs (ask beforehand about receiving a discount for large orders).
Note that I have added no markup to the shipping prices – the prices you see are as close as possible to the actual prices (which can only be guaranteed after the parcel is packed, measured, and weighed).
It is highly recommended that you choose a shipping method that includes tracking. The following shipping methods do not include tracking and should be avoided if you can afford it:
- Small Packet USA Air
- Small Packet International Surface
- Small Packet International Air
- International Parcel – Air
- International Parcel – Surface
Occasionally (about 1% of) un-tracked parcels sent overseas are delayed by a few weeks or held by the destination country’s Customs office for inspection.
Most international orders take approximately ten business days to be delivered after they are shipped.
DIY Packraft Ltd. will not accept responsibility for delayed or lost packages sent by shipping methods that do not include tracking. Choose a shipping method with tracking for guaranteed delivery.
If your package is being shipped to Germany, be prepared to show an invoice indicating the value and shipping cost of your package and to retrieve it within one week of its arrival at the Customs office, or it will be be returned.
Order Processing Time
Orders are processed on a “first ordered, first served” basis. It normally takes 1-2 business days to ship an order, though large orders and orders received subsequent to a large number of orders may take longer to ship. Orders containing backordered (i.e. out of stock) products will ship when all of the products are in stock; if you want in-stock items shipped separately, place a separate order for the backordered product.
Customs Duties & Taxes
Some countries require you to pay import duties when you receive a product through the mail from a foreign country. This is typically a percentage of the value of the product. For many countries, there is a value below which no duties are applied. Before you ask DIY Packraft to under-value your shipment, be aware that this could result in Customs delays.
Residents of Canada will be charged 5% GST. Residents of British Columbia will be charged an additional 7% PST.
Failure to Retrieve Packages
If you fail to retrieve your package at the post office or customs office within the allowable time limit (usually 1-2 weeks, depending on the country), it will be returned to Canada by surface mail (6-8 weeks) and you will have to pay for it to be sent again, so please do not place an order and then plan to be away from home longer than your post office will hold your parcel!
Canada Post (and by extension DIY Packraft Ltd.) only guarantees delivery to a destination country’s Customs facility, where parcels will then be processed by Customs officials before being passed to your local postal service for final delivery. I can’t be held responsible for mistakes made by bureaucrats in other countries!
Plans and/or fabric will be folded for shipping (a roll is much more expensive to ship). If you like, you can iron out the creases when your shipment arrives (this is not absolutely necessary). To do so, use a clothes iron set to a low temperature.
Do not use blades to open your package – you may damage the contents!
Feel free to leave a comment below describing your experience regarding wait times, customs duties, or other relevant information (please indicate the country where your order was delivered).